Hi,

Due to me and my partner moving house we had to take out another 12 month Virgin Media Contract.

However, the phone line keeps cutting out, tv service is poor and the customer service is dire!

We have had the service around 3 months now and are really fed up of it. Because of all the moving around etc, i don't think we ever returned the contract so i was wondering where we stood on this one?

Are we liable and breaking the law? Or could we get away from using Virgin medias services and end our account because there was no signed agreement?

Look forward to the replies,

Darren
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I'm not an expert on legal issues but I believe that when a contract is not signed, yet you continue to receive the products/services you effectively have a 'contract by conduct'. Therefore, as you have not said otherwise you are assumed to have accepted their T's & C's.

Perhaps you should write back to them to point out that you are not happy to accept their terms and terminate the contract from now onwards and see what happens.
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Can you pay a lump sum to opt out?
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Can you pay a lump sum to opt out?

Well,

It's a 12 month contract and we have only been in it around 2 months so it would be a waste of money. Surely, i would have a case to terminate the contract if we never signed anything?
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Surely, i would have a case to terminate the contract if we never signed anything?

See what the lawyers say, but I don't think it makes any difference. As GillespieBS pointed out, because you've done certain things, received the service, made some payments. I think they call that 'execution' of a contract.

Might be worth trying to negotiate a settlement with Virgin.
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Hi

If you have a problem with the service have you asked them to rectify it.

If it has not been rectified demand an engineer pays you a visit.

If they will not do this ask to speak to their disconnections department as you are not getting the service you pay for.

The disconnections department will do all they can to keep you.

I had a problem with my Broadband connection (cutting out, no connection).

Called them and went through the normal check this, check that process. They then said that my PC must have a virus or spyware, even though my other PC's and wifi enabled PDA all had the same problem with the connection.

I then said if they will not get an engineer round I want to cancel.

Got through to disconnections and they organized a visit the next day.

Turned out that the Broadband Modem was faulty and was replaced FOC.
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Well,
Surely, i would have a case to terminate the contract if we never signed anything?
No, a contract doesn't have to be in writing. As others have said if you use the service and pay for it then a contract exists.
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Yes, but the contract works both ways! If they're not providing the service you've paid them to provide, get on the blower and cause a fuss.

If they fail to provide the service, and you have done all you can to get the problem rectified, then you should be able to have the contract terminated.
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B.1.c: In supplying the services we will always use our reasonable skill and care but are not able to guarantee fault-free performance.
http://allyours.virginmedia.com/html/legal/oncable/terms.html
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i had virgin connect me in one of my apartments and i rang and rang and eventually got it all cancelled at no extra costs. i told them i had no equipment delivered and they just said ok we will refund you all charges. they didnt even check-up on it.
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I'd get an engineer round if I were you. We use Virgin for everything, and I have been really impressed.

One thing I will mention though. A friend of mine told me if we threatened to cancel they would lower our bills. We were paying around 47 pounds, plus calls for the Large tv package, phone and internet. He was right, they offered us "a 12 month special offer", we are now paying 24. I will threaten to cancel again when it runs out, and see what happens :)
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