Our office is located within a number of new units.

We were recently informed that a couple of outstanding invoices for rent and additional services such as room hire had not been paid. The accounts department is located off-site and therefore don't have a firm grasp on, well, anything to be perfectly honest.

I received an e-mail from the head of this building stating that the onus was on us to prove that these invoices had been paid. I wrote a polite response requesting that they provide a breakdown of invoices they think are unpaid, alongside a breakdown of the payments they have already received from us (we pay by BACS).

I have been provided the outstanding invoices however they cannot provide a breakdown of the payments they have received. Additionally they have requested that I provide evidence in the form of bank statements showing debits to the University for each invoice they claim is outstanding.

Does this sound right? I'm not opposed to any money that is due to them but I am concerned that simply transferring money knowing that they don't know what they are doing is risky. I'm also concerned that this problem may occur again if I don't take steps to resolve it properly now. I should add that other tenants are complaining too.

Cheers everybody. Any thoughts, ideas or comments are welcomed.
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Your own records should be capable of showing payments made and invoices rendered and as with all disputed debts the onus is, practically, on those claiming it to prove their entitlement to funds from you. I would place in writing a list of the payments made, x ref it with invoices sent and get them to do the rest.
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Thanks Antonia, sensible advice as always. Am I entitled to a list of the payments that they have received? I feel uneasy dealing with an entity that does not keep records of the money I have paid them.
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If they want you to seriously consider any additional invoices to be paid and are reminding you of payments already made then yes but if they decline then come back to the forum for some further info.
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If they want you to seriously consider any additional invoices to be paid and are reminding you of payments already made then yes but if they decline then come back to the forum for some further info.


Okay thank you
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