I hope someone can help me with a problem with Sage Instant accounts. I am using an old copy of Sage for ICB practice etc and no longer have Sage support.

The problem is that I left Sage running and the computer shut down and now Sage will not let me gain access as it says username in use. I have had this problem in the past and I know you have to go in and delete a file by going into C-file on your computer and opening up the Sage files and then deleting the offending file, but I can not remember which one, if anyone knows how to do this then it would be of great help as I'm nearly finished on a level 2 computing on ICB practice exam. I can always uninstall and reload but I would loose all my data.
=============
Hiya Feldon

I'm not 100% sure, but for some reason 'QTE' file, or something similar comes to mind ..... not much help I know, but it might jog your memory.

Failing that you could always try http://www.sageforum.co.uk

Good Luck :)
=============
Hi

I think you search for Queue.dat and remove a file.

Alison
=============
That's it Alison ..... I knew it was something like that!

:D
=============
Hi

I think you search for Queue.dat and remove a file.

Alison
Yep it usually lives in the ACCDATA folder (I think) and you open it with notepad, delete everything in there, save it, and that should clear the login queue. :)
=============
Thanks to both of you, I have managed to delete the offending file, it is Queue.dat file, and can now access the program again.

many thanks

Richard
=============
Sorry Jenni, I was posting my response at the same time, but yes it is in ACCDATA, then the que.dat file needs to be deleted. so thanks to you all.

Richard
=============
Oh, you can actually delete it? Will remember that. I've always just edited it to nil but kept the file. Nice to know, thanks.
=============
Well Sage always told me to delete in the past when I had an issue with this, and I have just done it again and everything seems to be back to normal.
=============