Hi,

I was wondering if anyone can help me please.

I am using Sage Instant accounts to record some sales.

First of all I am entering a sales invoice for a customer.

I am then entering a sales Receipt to show that this customer has paid for the item.

Next I am entering a sales credit note for a part refund.

The thing is it is now showing on the customer account a minus figure (the refund) do I need to clear this? I would think that the last step would be to show the refund coming out from my bank (cr) and then the other entry would be to dr the customer, therefore clearing the customers account but I am not sure how this is done. I have tried going into Bank, then Customer to try and match off the credit note but it's not letting me! Is there something I am doing wrong?

Thanks very much.
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Hi Nicola
I don't think the Instant version of Sage will do a refund automatically (I know the new versions of Line50 do).
If it's not an obvious option, then do the following (assuming refund is ?00)

Customer Invoice ?00 T9 (if you are VAT reg the VAT was taken care of on the Credit note, if you aren't VAT reg, everything is T9) to code 9999 (mispostings).
Bank payment ?00 T9 to code 9999.
You will end up with the customer account in balance (i.e. Nil), account 9999 will have one debit and one credit for ?00 and you bank will show a payment.

Make appropriate notes in the detail, and annotate your paperwork to say what you've done.

HTH :)
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Hiya

INVOICE ?000, PAYMENT ?00, REFUND ?00 for the purposes of this question ..... Enter the sales invoice, then if you are allocating payment against the invoice there will be an outstanding balance of ?00 on the account. Create a credit note then go back to the customer account, enter the bank receipt as NIL and just contra off against each other the Invoice and Credit Note.

Hope that makes sense to somebody? :)
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Andrew
That works if the customer only makes a part payment on the invoice and the rest is credited.

I understood the OP to mean full payment had been made, and then a subsequent credit note and refund issued, hence my answer.

However between the both of us it should clear it up, I hope :)
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Hi,

Thanks very much with that, I went with Jenni's way of doing things, yes the refund was issued after full payment had been made and entered.

Thank you!
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